General Description

OMW Corporation is a world leading supplier of custom manufactured mechanical parts and assemblies. We work for some of the world’s most exciting companies in the aerospace, commercial launch, electronics, semiconductors, and medical industries. We've been in business 28 years, and we are currently growing rapidly. We're located in Novato, California in northern Marin County, just north of San Francisco and southwest of the beautiful Napa Valley. We are looking for another team member to join us full-time and long term.

Job Description

OMW Corporation is currently seeking a Desktop Support Technician to join our IT/MIS team in Novato, CA. The IT Technician position within the IT/MIS team will be on the front lines of OMW’s IT systems support. As the face of IT, the IT Technician must have strong technical troubleshooting abilities, excellent communication skills and be willing to interface with a combination of both technical and non-technical departments. The primary task of this position will be to troubleshoot and resolve endpoint issues, install, and support the systems, and assist with the day-to-day operations of OMW’s IT infrastructure.

Job Responsibilities:

• Provide onsite and remote support for organization, responsible for troubleshooting and resolution of computer and mobile device hardware and software issues, telephony, printers, and networking.
• Maintain data backups, Active Directory and Windows server environments.
• Maintain and implement new services via Amazon’s AWS Cloud.
• Work with Linux OS, administrative tools, and file system management.
• Maintain and install various wireless technologies (e.g., Bluetooth, Wi-Fi, RFID).
• Maintain and work with wired infrastructure (e.g., CAT6, LC fiber).
• Create, edit, and improve technical articles, KB’s and other procedures for systems at OMW Corporation.
• Support the management & executive teams in implementing the best practices and policy of CMCC & NIST.
• Support and maintain Google Business Suite.
• Maintain a safe and LEAN work environment, including performing housekeeping duties.
• Maintains and promotes a safe and clean working environment.
• Meets attendance and punctuality standards.
• Additional duties as assigned.

Job Requirements:

• Minimum of 4 years of experience with desktop support experience.
• Minimum of 4 years of experience within a Windows and Linux environment.
• Excellent customer service skills, strong attention to details with excellent follow-up.
• Strong written and verbal communication skills are required.
• Ability to establish priorities and manage workload effectively and efficiently.
• Must be organized.
• Must be willing to be onsite full-time.
• Working with Scripting – Python or PowerShell etc. (a plus, not required).
• Strong communication skills, both verbal and written, especially through email and interpersonal communication.
• Strong interpersonal skills.
• Good problem solving and prioritizing skills.
• Attention to detail.
• Ability to follow both writing and verbal instructions.
• Knowledge of Microsoft Office programs.
• Experience working with ERP systems is a plus.

Education & Experience:

• AS or BS degree in Information Technology, Computer Science, etc. or equivalent experience.

Compensation based on experience. Benefits include 100% company-paid healthcare for the employee (85% for family), generous paid time off accrual, retirement plan with company contribution, educational support, bonuses, and more. Please email your resume or job history to the email provided in header. Suitable candidates will be contacted for interviews.

This position requires use of information or access to production processes subject to national security controls under the U.S. export control laws and regulations (including, but not limited to, the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To be qualified to work for OMW Corporation, a successful applicant must be a U.S. Person, as defined in those regulations, and able to supply evidence of that qualification prior to starting work. The U.S. export control regulations define a U.S. Person as a U.S. Citizen, U.S. National, U.S. Permanent Resident (i.e., “Green Card Holder”), and certain categories of Political Asylees and Refugees.
OMW Corporation is an equal opportunity employer and drug-free workplace.